Capalaba Physio FAQs

Commonly asked questions about the products and services offered at Capalaba Physiotherapy:

How does physiotherapy work?

When you first visit our physiotherapist, you’ll be given a thorough and qualified assessment of your problem. No rushed and hurried appointments. Your physiotherapist will explain what’s causing your complaint and select the specific treatment you need from a broad range of techniques. Treatment is active and “hands-on”. It may involve combinations of manipulative therapy, electrotherapies such as ultrasound, biofeedback and exercise therapy. These techniques are aimed at relieving the pain, relaxing the problem area, increasing mobility, and thus speeding up the natural healing process. Your physiotherapist will also design a series of specific exercises for you to do at home to speed your recovery further, and assist to prevent your problem recurring. Graduated rehabilitation and return to sports programs are an essential component of treatment. You will discover, in a caring and compassionate environment, WHY you are experiencing pain, WHAT treatment is required to assist your condition, HOW LONG treatment may take and HOW you can strengthen that part of your body so that the injury doesn’t continue to trouble you. During your consultation, your physiotherapist will also provide you with worthwhile information and simple tips to reduce strain on the muscles and joints involved. Physiotherapy aims to put you back in action by carefully handling your injured joints and muscles, preventing further damage, and to educate you about how you can best manage your condition. We have a range of free educational brochures for your information. Move Well. Stay Well.

What will the treatment involve?

It depends on your condition. Most musculoskeletal conditions respond well to a variety of gentle hands-on techniques for the muscles and joints such as mobilization, massage, and stretching. Our physiotherapists are skilled at choosing the technique to best suit your condition. You will be advised on appropriate exercises, posture re-education and things to do at home and work to facilitate recovery and give you long term relief from your symptoms.

Should I bring anything?

Bring your doctor’s referral (if applicable), recent and relevant investigations (e.g. Xrays, MRI or CT scans, Bone Scans, Urodynamic tests, Ultrasound scans), as well as a list of current medications. If you don’t have your reports we can usually obtain them. If you have a hiking, sport or running injury, it may be useful to bring your shoes.

What should I wear?

Wear comfortable clothing and good underwear. Wear shorts, or bring them with you if you have a knee problem. Be aware that the physiotherapist may want to look at how your muscles work around the painful area to be able to make a more accurate diagnosis. We may need to see your thigh for a knee problem and your shoulder blades for a shoulder problem. We usually need your shirt, blouse, and singlet off for a neck problem and your trousers, skirt and slip off for a low back problem. If you are uncomfortable about any of this, please speak to your physiotherapist and she will try to assist you.

How long does a treatment take?

The initial consultation usually takes between 40 and 60 minutes so allow an hour so that you don’t have to rush. The receptionist will request that you arrive 10 minutes early for the first appointment so that paperwork can be completed prior to your appointment. Subsequent treatments are scheduled for 20 minutes with the therapist. You should allow up to 40 minutes as the therapist may use a machine at the end of their treatment to assist with your recovery or you may need to do some exercises. Treatment of Multiple Areas – Please let our receptionist or your physiotherapist know when making your booking or at the beginning of your appointment if you have more than one problem. We will endeavour to care for all your needs in a treatment session but longer sessions may need to be scheduled to adequately assess and manage multiple problems. We will usually be able to schedule appointments for the same day or the following day. We pride ourselves on running on time so please assist us by being prompt.

What are the fees and how do I pay?

We appreciate payment at the time of treatment. An initial physiotherapy consultation is $100.00 (includes initial assessment, treatment, home exercise program, treatment plan) and subsequent consultations are $87.00 (includes re-assessment, treatment, the progression of exercise program, revision of treatment plan). For Pelvic Floor conditions, the initial consultation (for 60 mins) is $175 and $107 for 40 mins (includes initial assessment involving a thorough history and advice regarding healthy bladder habits, pelvic floor exercise instruction, bladder retraining if necessary). Payment is accepted by cash,  credit card or EFTPOS. Our practice is linked to a large number of health funds using the “HICAPS” system.

Can I or the practice pay directly to my Health Fund?

Yes. Our practice is linked to the HICAPS service which enables you to present your health fund card for on the spot processing by your fund. You only need to pay the gap. The gap payment may vary considerably, depending on your particular health fund and the package you have. You may wish to check with your health fund prior to your first appointment. Claiming physiotherapy has never been so easy – No forms to send away, No waiting for your rebate.

Do I need a doctor's referral to come to the physio?

You do not need a doctor’s referral to see a physiotherapist. Since 1975, physiotherapists have been “first contact practitioners”. This means that they are trained to be able to determine whether your problem can be treated by physiotherapy or needs to be referred to another professional. Health fund rebates still apply without a referral. However, we do like to know of any medical attention you are receiving in relation to your condition and the name of your doctor. This will help us to be sure our treatment supports any other treatment you are receiving. If you wish, we can send a written report to your doctor at the end of your treatment. In some cases, it may be in your best interests to refer you on to another health professional for more specialized treatment or a different type of treatment. We work closely with general practitioners, medical specialists, podiatrists, exercise physiologists, and dentists. Due to requirements for medical reports, a referral is required for patients claiming payment under WorkCover schemes and Veterans’ Affairs and the Chronic Disease Management Plan. Your doctor can easily supply the paperwork you need.

Can you help if I was hurt at work?

Yes. You will need a doctor’s referral to have physiotherapy treatment if you are claiming for treatment either under the State, WorkCover Queensland, scheme or if your employer is a self-insurer. Call our reception staff and they will be able to help you understand what is required.

Do you treat veterans?

Yes. We accept DVA patients with a doctor’s referral.

Can you help if I was injured in a car accident?

Yes. We can certainly help your recovery from injuries sustained in a car accident. As with all acute injuries, it is good to start your treatment as soon as possible. You will need a doctor’s referral and some details of your insurer. Call our helpful receptionist staff and they will be able to help you understand what is required.

Can I claim on Medicare?

Yes, but only in a specific situation where you have a chronic medical condition with complex needs. Your GP has to coordinate a Team Care Arrangement as part of the Chronic Disease Management Plan and refer you for physiotherapy (up to 5 in a calendar year). Medicare will fund $52.95 towards your physiotherapy visits. If you have a cheque or savings account with debit card access, we can have this paid directly to your bank account via our HICAPS machine. Call our receptionist staff and they will be able to help you understand what is required.

Do I get things to do at home?

Yes. We will help you understand how to manage your condition for the best long term outcome. We will teach you optimal postures and give you a program of exercises to help you recover quickly and maintain your health to minimize the risk of your problem recurring.

What sort of questions will I be asked?

You will be required to give personal details such as name, address, date of birth, occupation, phone numbers of home, mobile and work, private health fund and source of referral (doctor, other patient, Yellow Pages etc). For WorkCover, you will need to give your employer’s name and the date of your injury. During our assessment, we ask questions relating to the area and behavior of your pain to help us work out the diagnosis and appropriate treatment. Before you attend your first treatment, you may want to consider the following: Area(s) of symptoms (where does the pain go)? Type of symptoms (sharp pain, ache, tenderness, pins and needles, numbness, dizziness, headaches, heaviness, weakness, swelling)? Behaviour of symptoms (what makes it worse or better, does it affect your sleep, is it different in the morning)? Past history and present history of this and other conditions we may consider relevant. All personal information gathered by the Capalaba Physiotherapy Centre to allow us to treat your condition is covered by the Federal Privacy Act – this practice complies with both state and federal privacy legislation. For further information, details are available at

How long will my condition take to get right?

This is a difficult question as everybody is different. It depends on the severity of the problem, how long you have had the symptoms and sometimes on how diligent you are with your home exercise program and your attention to your posture and any home and work practices that your physiotherapist has discussed with you. On the initial visit, the physiotherapist will diagnose your problem and advise you on things to do at home to help your condition. Over the next few visits, you will be given exercises to compliment the treatment you are receiving at the clinic. This clinic is a ‘hands on practice’ so the physiotherapists use their hands with mobilizations, stretches or massage plus machines to speed up your recovery.

Do you do Remedial Massage?

For some conditions, remedial massage is used as part of your treatment. However, we also use other techniques such as joint mobilization, stretching, designing exercise programs and education. A combination of treatment techniques gives a better result than massage alone.

Where are you located?

The practice is located in Redlands Centrepoint. This is the small group of shops at the beginning of Redland Bay Road in Capalaba. It is set back from the road and the car parking is in the front. The main tenant is the NAB bank and we are in the middle of the block. From our front door we can see Bunnings and the car park of Capalaba Park Shopping Centre. The full address is Redlands Centrepoint, Shop 6, 8-16 Redland Bay Road, Capalaba 4157. Please refer to our Contact page for further details.

Do you have car parking?

Yes. You can park right outside as we have ample parking. No stairs to climb. It is well lit after dark for your safety.

Are you open after work?

Yes. Our last appointment is 6:30pm each week night, except Friday which is 6:00pm closing.

Will my physio treat more than one person at a time?

No. You will enjoy individual attention from your experienced physiotherapist during your appointment at Capalaba Physiotherapy Centre. We do not double book our clients.

Are you a preferred supplier?

No. The Australian Physiotherapy Association does not endorse preferred provider schemes, so therefore we do not participate in them.